The most important thing in any business is dealing with your clients. If you are not good with your clients, nothing in the world can save your business.
Below you’ll find some helpful tips to gain a great reputation in the eyes of your clients and make your little business BIG.
** You should certainly not ruin a good reputation with your clients because of any issues.
Keep your clients updated with all the latest information and changes in your products and services.
Even if the change is a minor one, your clients need to be informed about it. Make it a point that every client of yours gets the minutest details of your business plans. You can do that by sending all your clients emails about your products and services latest information.
** Always take care of the way you are talking to your clients.
Be polite, courteous, professional and generous even if you are really short tempered. You can always draft the things you are going to tell your customers so that you are not misunderstood.
Actually, make a presentation before you go to talk to your clients. Your clients are the ones who bear the cost of your talent and creativity so being nice and polite to them is the first rule of business.
** Plan in advance if you want your small business to grow big. You should always think ahead.
Keep in mind the idea of your future business progress so that you can make your moves before your competition does to be ahead in the long run. Always be thinking big.
Your plans shouldn’t be like those companies who stick to their policies without ever changing them according to the current needs of their customers. This will get your business nowhere fast… Your plans should always be according to the needs which perfectly suits your clients.
** Don’t ever ignore the needs of your customers ever.
Be right there to help them. Don’t force things on them. You just be friendly with them and let them know see your professionalism first hand.
The final decision should be of the client. If you force them to buy your products or services, this leads to a bad impression on your client. You look desperate and people overlook the quality of your work.
** Don’t forget to be quick at your customer service.
In the long run, only those businesses survive who take care of the needs and wants of their customers. If you treat your client as an assignment or just a random number, they probably won’t be back.
You should be so good at customer service that probably you need to cater to all your clients and their needs in a personal manner. Being in active communication with your customers brings trust and credibility and new referrals.
Your main objective in a business is to always keep your customers happy as much as humanly possible which will gain your business new clients and repeat clients.
** Your attitude towards the customer should be nice and polite, correctly identifying the needs of your clients and helping them use your products and services.
Your attitude should always be welcoming even if they don’t do business with you the first time around. You must be nice and polite. This brings them back with more opportunities for you. Your business needs to have a friendly environment which makes them feel welcome. This whole thing can be done through either verbal or non verbal communication.
** Be very clear and accurate about your deals.
Your customers need to know everything about the product before they buy it. So, you should be making the terms of your deal crystal clear before the client to avoid any arguments after business is done. Make sure you answer any questions they may have to avoid returns or exchanges.
** Don’t judge your customers.
You are the seller and they are the ones with money in their wallet. You don’t need to judge them because all you should be concerned with is what kind of client they are and not what kind of person they are.
** You should always mind your customer’s feelings.
Never utter even a single controversial statement before them. You never know who you might offend. Keep your language sweet and never make them feel stupid for any reason.
** Try remembering and use their name while talking to them.
This makes an impression that you care for them and they are important to your business. This makes them feel secure and usually they will only want to deal with you. Your business relationship will flower into a personal relationship as well, building trust and repeat business.
** Behave yourself every time you communicate with them.
For instance, in an actual meeting, you need to take care of certain things like smile, posture, language and eye contact. That is how you impress them. Your confidence in your quality makes them feel they are in safe hands.
Be calm even if they are upset about something…you never know what they’re going through.
Behave professionally and try to sort out the problem instead of taking things personally. That is a smart business move. Don’t forget to take their feedback at the end of the transaction. Ask those questions that make things clear for you about what they actually want. Tell the client about all your product and services. This opens up more opportunities of business for you.
Above everything, you should enjoy dealing with your clients…because without them, you wouldn’t have a business at all. If you have online writing business check out this solutions for client/writer communication problems.